TYLOHELO steam cabin Panacea

User guide, Tylö Panacea.pdf (16.21 MB)

The priority of our company is to deliver the highest quality goods to customers at a time convenient for them to a place of their choice.

We ship goods to all countries of the world, if you do not find the country or city you need when choosing the delivery address, please contact us by e-mail [email protected] or call the contact phone number, the delivery price will be calculated individually.

Delivery is always available.
 

Delivery Information:
Preparing your order for dispatch takes 2–3 working days from the moment the payment is received in the shop's bank account. Once your order is ready, it will be handed over to the courier for delivery.
Delivery Time:
Delivery usually takes 8–10 working days, but for larger or bulky orders, the delivery period might take longer.
Please note that orders are not processed, dispatched, or delivered on weekends or public holidays.
The maximum delivery time should not exceed 4–6 weeks.

Delivery time is counted from the moment the order is picked up and dispatched from our warehouse. As soon as the order is shipped the client will receive an e-mail notification with all the tracking information of his order. Terms of delivery may change depending on the remoteness of the point of destination.

The delivery time on the website is approximate.

The company is not responsible, for a possible delivery delays.

The company is not responsible for rearranging electricians or builders.

NB! If you haven't received your order within the time period indicated above, please contact our customer service.

Home delivery prices

The shipping cost throughout Europe is calculated according to the rates set by the courier service. 

Before delivering the goods, the courier will arrange an acceptable delivery time for you by phone (working days Mon-Fri 8:00 a.m. - 5:00 p.m.).

Delivery costs are not included in the price of the product specified in the online store.

The shipping cost will be added to the shopping cart value.

Collection of goods

When receiving the delivered goods, please, check the condition of the shipment (packaging), make sure that the packaging is not deformed or damaged. If you suspect that the package has been damaged or deformed, do not sign the package documents and return the package to the courier. If the package is in order, then sign the invoice (bill of lading) or other shipment transfer-acceptance document. The signed document is proof that the ordered goods were delivered to you.

When purchasing products longer than 2.4m, the customer may have to arrange for unloading.
 

Returning the goods

We are doing our best to pack goods purchased from us. Unfortunately, sometimes harm might be done during transportation. Even if you do not know if something is damaged or not, it is always good to take photos of arrived package on your smartphone, you will need those in case if any harm is done to the content.

If you can see signs of damaged packaging, please take following steps:

1. Take photos of package and make sure damage is visible.

2. Unpack your order and check if any products are harmed, take a photo of damaged item.

3. If there is a violation, please, inform us via email [email protected]

NB! For all claims of damaged or broken goods, you must make your claim within one (1) working day from the date of delivery. The Company must receive full details and description in written form with attached photos of the damaged goods.

When the buyer refuses to accept delivered goods that are not defective, he must pay the costs of returning the goods to us.
If you have any requests or comments regarding goods delivery services, please contact us by e-mail or phone. We will definitely consider your wishes.